Privacy Policy

Last updated: July 2026

1. Introduction

Evonet Pty Ltd ("we", "us", or "our") operates Teamsmith. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job management application for trade businesses.

2. Information We Collect

We collect the following types of information:

Account Information

  • Email address
  • Name
  • Business name and details
  • Authentication credentials (managed by Firebase)

Business Data

  • Client details you enter (names, contact details, addresses)
  • Quotes, jobs, work orders and invoices
  • Appointments, schedules and timesheets
  • Notes, photos and files you attach to jobs

Location Data

  • Job and appointment addresses you enter, which we convert to map coordinates so they can be shown on a map
  • Your device's location while using the mobile app, only if you grant permission

Usage Data

  • Device and browser information
  • IP address
  • Pages visited and features used
  • Error logs and diagnostics

3. Your Clients' Personal Information

Teamsmith stores personal information about your clients that you enter into the Service, such as their names, contact details and job addresses. We process this information on your behalf so that you can run your business. You are responsible for ensuring you are entitled to collect and store this information and for responding to requests from your clients about it. We do not use your clients' personal information for any purpose other than providing the Service to you.

4. Location Information

The Teamsmith mobile app can use your device's location to help you plan your day:

  • If you grant location permission (while using the app), your current position is used as the starting point when routing between your scheduled appointments on the schedule map
  • Your device's location is processed on your device only — it is not stored on our servers, shared with other members of your team, or used to track you
  • Location access is optional. If you decline, the schedule map still works and routes simply start from your first appointment

Job and appointment addresses you enter are sent to a geocoding service to convert them into map coordinates (see Third-Party Services below).

5. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process and store your business data
  • Send quotes, invoices and other documents to your clients when you ask us to
  • Send important account notifications, including in-app, email and push notifications you have enabled
  • Show your jobs on a map and plan routes between your appointments
  • Improve and optimise the Service
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

6. Data Storage and Security

We take the security of your data seriously:

  • All data is encrypted in transit using TLS/SSL
  • Data is stored on secure Google Cloud servers with encryption at rest
  • Authentication is handled by Firebase with industry-standard security
  • We regularly review and update our security practices

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: With third-party services that help us operate the Service (Google Cloud, Firebase, Bugsnag)
  • Integrations You Connect: If you connect your Xero account, we exchange invoice, contact and payment data with Xero as needed to keep your accounts in sync
  • Your Clients: When you send a quote or invoice, the recipient sees the details of that document and your business
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to share your data

8. Your Rights

Under Australian privacy law and other applicable regulations, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain processing activities
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

9. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

10. Third-Party Services

We use the following third-party services:

  • Firebase (Google): Authentication, user management and push notifications
  • Google Cloud: Cloud infrastructure, database hosting and file storage
  • Google Workspace: Email delivery for documents and notifications sent from the Service
  • Google Maps: Converting job and appointment addresses into map coordinates (geocoding)
  • Apple Maps: Maps and routing between appointments in the iOS app
  • Xero: Accounting integration, only if you choose to connect it
  • Bugsnag: Error tracking and diagnostics

Each of these services has their own privacy policy governing how they handle data.

11. Children's Privacy

Teamsmith is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].